R.M. de Barcelone – Protocolo 1.659 – Tomo 4152 – Folio 223 – Hoja A-161670 – Inscripción 1ª – C.I.F. B67202101




This document details the terms and conditions that form the basis of the relationship between MASTERSUPPORT SL as a Spanish Company providing online IT support and sales of IT products as well as billing and quality control management, its suppliers, agents and partners, and you as a customer who benefits from our services. You are required to read this document carefully to find out details of our offers, disclosures, warranties, understandings and limitations regarding online computer support and the sale of IT products. In accordance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, we inform you that MASTERSUPPORT S.L., with C.I.F. B67202101 and address at Ronda Sant Pere 52, 4P – 08010 Barcelona is responsible for the management and operation of the site checkout.mastersupport.pro is registered in the Commercial Registry of Barcelone, Volume 4152; Folio 223; Sheet 161670; 1st registration. If you wish to contact us, you can do it by postal mail, at Ronda Sant Pere 52, 4P – 08010 Barcelona, or through the email contact@mastersupport.pro


Buyers Security and Protection

Online payments for purchases are made through the Redsys payment gateway or cash on delivery. Our online store makes sales based on trust and with the maximum guarantee of quality. We guarantee that each of the transactions made on our website is 100% secure. All transactions that involve the transmission of personal or banking data are made using a secure environment. We use a server based on the standard security technology SSL (Secure Socked Layer). All the information transmitted to us travels encrypted through the network. A secure and closed system in the reception and transmission of personal level data of consumers, which supports the protocols Verified by Visa and Mastercard Secure Code and provides maximum confidentiality in accordance with the provisions of Organic Law 15/1999 of 13 December. Likewise, the data on your credit card are not registered in any database, but go directly to the POS (Point of Sale of the bank).


Data Protection Policy

MASTERSUPPORT S.L. considers it essential to guarantee the protection of personal data of its customers and visitors (hereinafter, users), collected in order to provide a correct service to them. Therefore, in order to protect the privacy of all of them, we highlight this Privacy Policy, committing ourselves to guarantee the legal requirements stipulated in the legislation and regulations that are applicable in the matter. Thus, in compliance with the Organic Law 15/1999, of Protection of Personal Data, through this document, MASTERSUPPORT S.L. informs:


Files Ownership

MASTERSUPPORT S.L. with address at Juan XXIII Street N ° 12, 03630 08010 Barcelona and with C.I.F. B67202101 is the sole owner of the files to which the personal data of its users are incorporated, as well as the person responsible for the processing thereof.


Collection and Treatment

The personal data collected is incorporated into automated files located in the premises of MASTERSUPPORT SL, complying with the requirements of current legislation applicable to the subject. The existence and characteristics of these files have been duly communicated to the Data Protection Agency, by means of their registration in the General Registry of Data Protection. The personal data of the users are subject to treatment by MASTERSUPPORT S.L. The purpose of the collection of these data consists of: Facilitating the management of MASTERSUPPORT S.L.; The sending to the users of news, general information, and any activity in whose organization MASTERSUPPORT S.L. participates, or deems it convenient to inform its users. At any time, the user has the possibility to contact MASTERSUPPORT S.L. requesting not to receive this information.


Process Management

In the cases in which it deems it convenient and always attending to its purposes, MASTERSUPPORT S.L. shall contract with any individual or legal entity so that, alone or jointly with others, it deals with personal data on behalf of MASTERSUPPORT S.L. In such case, MASTERSUPPORT S.L. contractually regulate with these entities the use and confidentiality of personal data, in accordance with the provisions of this Policy and the applicable legislation.



Through the request for information to MASTERSUPPORT SL, or the conclusion of any act of management through the website of MASTERSUPPORT SL, the user expressly and unequivocally gives his consent for the personal data provided to be incorporated into the aforementioned files, being subject to automated processing by MASTERSUPPORT SL in accordance with this Privacy Policy. This website may include hyperlinks (links) that allow the visitor or user to move to other pages. MASTERSUPPORT S.L. does not assume any responsibility regarding the Data Protection policy that may have been adopted in them.


Communication and / or Transfer of Information

The information we request from our users, such as name and surname, address (including the electronic), contact telephone numbers, data of your account, may be subject to assignment in the cases provided for in art. 11.2 LOPD without need of express consent on the part of these. Therefore, and for the fulfilment of the purposes of MASTERSUPPORT SL, it is necessary to inform the users that their bank details will be sent to the financial entities that need to be transferred for the fulfilment of said purposes. Apart from the aforementioned cases, MASTERSUPPORT S.L. does not transfer the data of its users to third parties, except in cases where this is necessary for the organization of certain activities, or the provision of services. In any case, the planned transfers are regularized through the signing of contracts, and the assignee cannot use the information assigned for purposes other than those established by MASTERSUPPORT SL.


Security Measures

MASTERSUPPORT S.L. has adopted the security levels of Protection of Personal Data legally required, and has installed all means and technical measures available to prevent loss, misuse, alteration, unauthorized access and theft thereof.


Rights of Access, Rectification, Cancellation and Opposition

Users can contact MASTERSUPPORT S.L., responsible for the files, in order to exercise their rights of access, cancellation, rectification and opposition regarding the data included in the processing. These rights have a very personal character, so they can only be exercised by the interested party, or his legal representative, after proof of his identity or, if applicable, of the sufficiency of the representation. The right of access, to exercise annually, except legitimate interest. When exercising the right of access, the interested party may opt for the following systems for consulting the file: Sending an email to: contact@mastersupport.pro, a written communication addressed to: Ronda Sant Pere 52, 4P – 08010 Barcelona. MASTERSUPPORT SL will proceed to notify its decision within a month. If it is in the affirmative sense, the user may access the aforementioned information within 10 days of its notification. The rights of Rectification and Cancellation may be exercised, according to the following provisions, as long as the user considers that the data collected in our files are inaccurate, incomplete, inadequate or excessive. If this is the case, you can exercise them through any of the means previously provided. MASTERSUPPORT S.L. will proceed to rectification or cancellation within 10 days following the receipt of the request.


Consent Request for the Sending of Commercial and Advertising Communications

According to article. 21 of Law 34/2002, on Services of the Information Society and Electronic Commerce, MASTERSUPPORT S.L. asks for your consent to be able to make advertising communications that we consider may be of interest to you by email or by any other equivalent means of electronic communication.


Change of Regulations

MASTERSUPPORT S.L. reserves the right to modify this policy in order to adapt it to legislative or jurisprudential developments, as well as those that may arise from standard codes existing in the matter or for corporate reasons. Such changes will be communicated as early as necessary on our website, without prejudice to claim the necessary consent of those affected when it is not considered granted in accordance with the terms of this policy. Any doubts, questions or comments you may have with reference to this regulation can be consulted by sending your communication to contact@mastersupport.pro


Contact Forms

To comply with the LOPD fully in the contact forms where personal data are collected, and according to the legal report of the AEPD in this aspect, in each contact form where the client enters their data, we must add a “check” type box that is not previously marked and before the Submit button, with a link to the Privacy Policy. In accordance with the provisions of the Organic Law 15/1999 on the Protection of Personal Data, you are informed that the personal data you provide us through the use of the forms located on the website will be incorporated into a file owned by MASTERSUPPORT SL, in order to manage your request and send you more detailed information. Also, MASTERSUPPORT S.L. informs you of the possibility of exercising rights of access, cancellation, rectification and opposition by writing to the address Ronda Sant Pere 52, 4P – 08010 Barcelona or by email to contact@mastersupport.pro. As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to build loyalty between the parties. In accordance with the provisions of Law 34/2002, Services of the Information Society and Electronic Commerce in its Article 21, we request your consent to be able to make advertising communications that we consider may be of interest, by email or by any other means of electronic communication equivalent.



Software is available for download and a license key is immediately emailed to the email address you provided us with on your purchase date.


Support Method

We offer support services through a remote computer control, where one of our technicians takes control of your computer with your permission and will guide you through the steps leading to the resolution of the problem (s) that you have with your computer. The support can be done, depending on the situation, by phone, email, chat or any other means via remote access. During or after the resolution process, there may be a small text file placed on the clipboard of your computer, explaining the work done. You have the option to delete it or keep it for future reference. You understand that no service is provided directly by MASTERSUPPORT SL and that no physical possession of your computer or any of its peripherals will be supported by MASTERSUPPORT SL. The services you have requested will be provided exclusively by its online computer service and computer products providers. MASTERSUPPORT SL is not liable for the services provided by its Suppliers, whether it is online computer support or computer products sale, which you understand and accept. However, MASTERSUPPORT SL, its suppliers, agents and partners will make every effort possible, reasonable and commercially viable to provide, suggest or undertake a solution appropriate to your problem. It will be answered conscientiously to all your calls. We assume that you are aware of the need to back up your data each time you call us for help and that you have a crash recovery plan. We will not be responsible for the loss of data during the remote assistance process. You also understand that downloading files beyond the available space on your system can cause serious problems. You declare that you will not open or manipulate your computer system in any way and that you seek our assistance in resolving your problem through one of our technicians via remote access. Eventually, we can provide onsite services at an extra cost if remote services didn´t meet your expectations. This service cost will be added at your final invoice.


Exclusion of Services

You understand and agree that we will not be able to provide our services if certain changes have been made to the computer system by removing it from our control or if you have used a device or product that is incompatible with the system registered with us or if you are not following the instructions in the product manual provided by the manufacturer or if your computer has suffered a shock or accident or if your electrical wiring is defective.


Illegal or Prohibited Use and Trademarks

As a condition of your use of our websites, you agree not to use these websites or the content or products contained in these sites for illegal purposes in accordance with the laws applicable or prohibited by and in this document. All trademarks mentioned on our websites are the property of their respective owners. No association with any company, organization, product, person or event is foreseen or should be deducted.



If it is reported to us that our technicians have been unable to resolve your problem or that the problem is out of our reach, the refund will be due from you. If applicable, the money back guarantee is valid for 7 days from the first incident and for our other Packages within thirty (30) days of purchase. Reimbursement will be made after deducting reasonable expenses or fees for the successful resolution of any problems or services provided during that period. If, for any reason, you are not completely satisfied with our services, call us or send us an email explaining your claim. MASTERSUPPORT SL will process your request within ten working days or earlier.


Usage Policy

We expect you to make fair use of our services to resolve any issues under the chosen support option. We will strive to do our best to meet all your requirements. We expect you to use our services for your registered hardware and software and not for others. You will not allow others to use your Package to benefit from our services. You agree not to create any hypertext link to any part of our portals. You agree not to use a false identity and to do anything unauthorized by applicable law. You will not interfere with the normal deployment of our business, or cause harm to our image, our servers and systems, hurry up our staff, hack into our websites, as well as username and password. and our processes. You will not broadcast any viruses and will not use our system in any way. You will not upload or post any pornographic material or objectionable material and will not cause any infringement of the intellectual property rights of others. At no time will we be required to provide support for any hardware issues related to PCs, servers, printers, routers, and wireless access devices. During our service, we may ask you to acquire and install third-party software on your system. By this suggestion, we do not guarantee the quality or performance of such software or applications and we do not warrant that we act on behalf of such parties in any way. There may be a situation where we may suggest third-party services, software, and equipment that may include technical support, games, music, storage, training, and so on. In the event of this event, you must not violate their terms and conditions and you agree not to be held responsible for the consequences of using such services. A package can only be used by one person. Its limited scope of use is defined by the number of PCs.



You agree to defend, indemnify and hold our directors, officers, employees, suppliers, agents, partners and affiliates out of all claims, liabilities, damages, costs and expenses, including legal fees, arising out of or relating to your use of our Services in violation of these Terms and Conditions. These commitments are also valid in the event of lawsuits arising from or related to your use of our sites or the material displayed on our sites under your connection parameters, authorized or not by you. You agree to release us from all liability and to indemnify us for all your acts that may lead to legal action or to a judgment of the court or to harm us in any way whatsoever.



Packages will be terminated at our sole discretion if you use or abuse our media, attempt to damage or interfere with our system, violate a clause in a Package or break the law, or if we are not able to provide our services or if there are reasons beyond our control that prevent us from providing our services. In all these cases, if circumstances permit, we will inform you of our decision. In the event that we feel that we have done everything we can and to the best of our ability, that the problem has been resolved and that your calls are only intentional harassment, your Package will be terminated. You also have the right to terminate your Plan by sending us a written or electronic notice, but you will not be entitled to a refund.


Limits to Act

Any action you plan to take must be within 7 days of the date of the case. You agree that an extension of the chosen Plan period will not be used to facilitate the application of the Limitations Act to cover an old law that has not otherwise been disclosed. Should there be a case where we are held liable for any reason, you agree that under no circumstances will our liability exceed the amount paid for online computer service or for the purchase of a computer product for the period during which the cause of the action took place. As a merchant, we will not be liable for any loss or damage resulting directly or indirectly from the denial of authorization of any transaction, to the account of the cardholder who has exceeded its limits of use.



While every effort is made to ensure the accuracy of the content on our sites, we will not be liable for any errors, omissions, or inadequacies in the content of this site or any of their interpretations. Our sites may contain inaccuracies or outdated content and are subject to change at any time without notice. Your use of our websites is at your own risk. You agree not to sue us for any claim based on the use of our sites. You assume full responsibility for your use of these sites and all linked sites.


Interpretation, Modification and Application

This document should be interpreted in its entirety and not in part. We may change any provision or term without notice. It is your responsibility to regularly consult our website checkout.mastersupport.pro to be informed of any changes to this document. Any substantial changes made after the start of your Package will be communicated to your e-mail address by e-mail. These Terms and Conditions govern your use of our services, superseding any prior agreement between us. We reserve the right to modify and publish this document on our sites as well as that of our suppliers. You confirm that you have read this document and that it is acceptable without any reservation for any reason whatsoever.



If any provision of this document is held to be invalid or unenforceable in accordance with applicable law, this provision will be enforced to the maximum extent possible and all other provisions contained in this document will remain in effect. Our failure to enforce any provision of this document shall not be construed as a waiver of this provision or the right to enforce this provision.


Place of Jurisdiction and Applicable Law

All legal relationships between MASTERSUPPORT SL and its suppliers as well as all legal relationships between MASTERSUPPORT SL and you are subject to Spanish law, the place of jurisdiction being 08010 Barcelona for any claim resulting from contracts in which one of the parties is one of our suppliers, the place of jurisdiction that applies is the domicile of the supplier. In all other cases, the place of exclusive jurisdiction is the domicile of the supplier.


Cl Violant D’hongria Nr 60
08010 Barcelona
T + 34 658 166 150


R.M. de Barcelone – Protocolo 1.659 – Tomo 4152 – Folio 223 – Hoja A-161670 – Inscripción 1ª – C.I.F. B67202101